Role:             Customer Service Operations Team Leader – Utilities

Location:       Harrow

Salary:     £25 000 - £30 000/annum

Timely Recruit is recruiting for a Customer Service Operations Team Leader with experience in the Energy / utilities sector. The ideal candidate will have worked with either an Energy Supplier or an Energy Broker.

Key Responsibilities  

As the Customer Service Operations Team Leader, you will be responsible for;

• Maintaining and developing customer relationships to optimise our quality of service, customer satisfaction and upselling opportunities.
• You will be the point of contact for 4 Customer Service agents.
• Providing regular client support and updates to ensure a satisfactory and professional service is being provided at all times by the team.
• Directly manage a portfolio of partners who use the Company’s tele sales and face to face switching platforms for the domestic switches. This includes weekly or fortnightly meetings with the partners to ensure the smooth running of the platforms
• The Customer Service Operations Team Leader will accurately record all queries and subsequent actions/supplier conversations onto the company CRM to ensure effective account management at all times.
• You will communicate, liaise, and negotiate with suppliers to facilitate the development of profitable business and sustainable relationships.
• Attend and present at external client meetings and internal meetings with other company functions necessary to perform duties and aid business development.

Experience and Attributes;

To be a successful Customer Service Operations Team Leader you must possess;

• Experience working with an Energy supplier or Energy Broker.
• An understanding of the domestic and commercial energy market and tariffs.
• An experience of successfully leading and developing a team.
• Outstanding leadership skills with the ability to drive results, effectively delegate tasks and track/monitor progress.
• Exceptional analytical and problem-solving skills.
• Hands on Customer Service and Account Management experience with an attentive and “customer first” approach.
• Ability to use your own initiative when handling/managing issues.
• Excellent presentation, communication and interpersonal skills.

• Engineering related qualification would be beneficial.
• Tech savvy or a technical background (preferably in an engineering discipline).
• Ability to challenge the status quo.
• Previous experience with dispute resolution.     

Vacancy:       Carbon Consultant

Location:    Surrey (remote working and office based)

Package:    £40 000 - £45 000 + £5 000 car allowance

We are recruiting a Carbon Consultant to work for an ESG/ Sustainability Consultancy who support blue-chip clients in support of:

• Creation of ESG Impact Reports.
• Improve ESG / sustainability performance including client’s; net zero journey.

JOB DESCRIPTION   

The successful candidate will work with an existing client base to:

• Stay abreast of developments within the carbon reporting field.
• Advise our client’s management teams on what is expected of their carbon footprint calculation and reporting wise.
• Calculate carbon footprint – focus on scope 3.
• Deliver SECR reports.
• Advise clients on how to improve their carbon footprint stats.
•  Consult with clients on their Net Zero journey.
• Recruit and manage junior team members

PERSONAL SPECIFICATION

The successful candidate will have over 3 years experience within the ESG field and more specifically carbon foot-printing.

• Experience of working in ESG / sustainability consultancy.
• Experience of consulting on client’s net zero journey
• Carbon footprint calculations.
• Scope 3 experience.
• Transferable experience of working with an ESG /Sustainability consultancy.
• Excellent report writing and communication skills.

We look forward to hearing from you.

Sales Support Analyst Role Description

Our company is an innovative energy markets consultancy providing procurement services and renewable energy projects. We help our clients deal with energy challenges in a rapidly changing and complex market as new regulations and technologies are introduced in response to global climate change. Our aim is to help businesses reduce their carbon footprint and keep their energy costs as low as possible within this complex environment.

We are recruiting a Sales Support Analyst to join our Mid Market Clients Team.

As a Sales Support Analyst you will take responsibility for contract management services for a number of our clients. This will involve working closely and developing relationships with colleagues, clients and energy suppliers.

This position could eventually lead to becoming a Consulting Manager where you will be the trusted advisor to a number of large companies that spend £250k - £2M per annum on electricity and gas.

Reporting to a Consulting Director, the focus of the role will be to provide a high-quality service to clients.

Main duties include:

• Pre-sales support
  • Requesting updated Letters of Authority (LOA’s)
  • Where appropriate, load client data into the auction platform and prepare quotes for clients
  • Supporting the Consulting Director and working closely with the Tendering team to conduct client auctions for new business and renewals
• Post-sales support
  • Liaising, communicating and resolving issues and tasks internally with account managers and consultants and externally with energy suppliers and customers
  • Recording all issues and tasks in an issue management software system for reporting work delivered back to clients
  • Resolving supply contract queries and issues
  • Working closely with the Client Services team to provide services to clients including:
    • Change of tenancies
    • Site additions
    • Bill validation
    • Budget forecasting
    • Reporting
  • Other project work as and when required

In order to carry out these responsibilities it will be necessary to develop strong relationships with energy suppliers, colleagues and customers to facilitate the prompt resolution of contract management and bureau issues. It will be essential to be pro-active and have creative problem-solving abilities to resolve issues promptly.

Key Skills & Experience

• A minimum of 2 years of utility industry experience
• Self-starter, highly organised with strong time management skills
• Strongly client focused with a desire to help clients reduce their costs and carbon footprints
• The ability to juggle the requirements of multiple clients at the same time
• Have a capacity for hard work, will persevere to make progress and deliver results
• This is a high energy role with strict deadlines to meet for a large customer portfolio so we are looking for someone who enjoys working in a role and takes satisfaction delivering actions for customers
• Commercially focused or would like the opportunity to develop these skills
• Good attention to detail and problem-solving skills
• Good Excel and general IT skills
• An ability to develop strong telephone-based relationships
• Be a team player

We are looking for someone with a keen interest in energy and high-quality client service delivery who can demonstrate past achievements and who shares our core company values of Integrity, Quality and Innovation.

Salary will commence at £30k with prospect to increase as skills are developed and ability to deliver is demonstrated.

The role is full time and will be based in West London.

Candidates should have the legal right to work in the UK and bring copies of their document(s) if invited to interview.

This is a place where everyone is welcome. We believe our differences make us a better and more innovative business. We grow our organisation by welcoming the best people with different perspectives and experiences to our team. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Job Title: Senior Consulting Manager- Net Zero Solutions (BDM)
Location: Office based in West London. Location is flexible for the right person.

About Beond:

We help our clients deliver their energy and sustainability objectives in what is a rapidly changing and complex market, as new regulations and technologies are introduced in response to global climate change. Beond is a part of eEnergy Group plc, an energy as a service business, that provide innovative software solutions to support non domestic energy users on their Net Zero journey.

Beond is growing its existing sales team to accelerate the growth of our Net ZeERO proposition, which aims to leverage technology to enable private and public sector clients to reduce their costs with no upfront costs. The proposition is made up of 3 tangible solutions;

1. My ZeERO - a cloud based platform that streams individual asset consumption data in real time identifying energy waste (e.g. lighting, HVAC..)
2. As-a-service Green Fund- a no CAPEX solution to enable customers to install energy reduction solutions to reduce energy waste, paid for by the cost savings
3. Our ZeERO Carbon Market reverse action- proprietary software that is proven to deliver leaner and cleaner energy supply contracts than our competitors

By installing My ZeERO sensor equipment, we are able to identify energy waste and build the business case to install no CAPEX solutions, including guaranteeing savings. Where the client still needs to draw energy from the grid, we ensure we source the leanest and cleanest supply contract via our ZeERO Carbon Market.

This is an exciting opportunity for an experienced and commercially minded energy solutions professional to join our growing company that is making a material difference in tackling climate change.

You will be an integral part of our sales & marketing team reporting directly to the Commercial Director. You will be required to source and win new clients who typically spend over £1m per annum on energy as well as receiving support from our inhouse lead generation team. You will not be required to own/renew clients or deliver the services sold. It is essential that you have the strong desire and the skill to acquire new clients and you will have a great opportunity to develop your career both professionally and financially while working to help tackle climate change.

Job Purpose:

• Creation of your own contact strategy and business plan to develop a new business pipeline.
• Work with marketing and the lead generation team to create innovative marketing campaigns.
• Work with the lead generation team to respond accordingly to qualified opportunities, thereafter own the full sales lifecycle through to the close.
• Ensure any new clients are onboarded effectively
• Management of key sectors and agreed regions to identify industry associations, referral partners and other organisations who can support our sales growth.
• Manage and update the SalesForce CRM database with accurate and timely information to enable effective pipeline management
• Close & contract new business in line with Beond’s pre-defined pricing and contracting principles.
• Drive forward new product innovations and new opportunities identified from liaising with prospects and new clients.
• Support the business in developing thought leadership content.

Targets:

• Year 1: £500k of contracted revenue booked
• Year 2: £750k of contracted revenue booked

Key Requirements:

• A minimum of 5 years selling energy solutions included but not limited to metering, renewable technology, supply contract procurement services.
• A track record of securing new business deal sizes worth £75kpa+
• Highly competent proposal writer
• A very good understanding of energy and carbon markets.
• Proven new business track record of delivering in excess of £200k of annualised new business revenue consistently. (evidence to be provided)
• Self-motivated individual comfortable in working independently with a demonstrable level of creativity and innovation.
• Capable of UK wide travel to meetings.
• Strong network of contacts and relationships.
• Ability to consider, construct and develop sales relationships.
• Able to identify and leverage “avoid the crowd” sales strategies.

Key Competencies

• Passionate about generating new business
• Passionate about tackling climate change.
• Analytically focussed sales approach, with a high level of attention to detail
• IT literate with in depth MS package knowledge (excel, PowerPoint & word)
• Client focussed, caring and attentive
• Innovative thinker and commercially astute
• Ethical, trustworthy, and hard working
• Strong relationship builder

Beond’s values are quality, integrity and innovation and we are committed to developing our people, our software and our services.

Candidates should have the legal right to work in the UK and bring copies of their document(s) if invited to interview.

Equal Opportunity

Beond is a place where everyone is welcome.  We believe our differences make us a better and more innovative business.  We grow our organisation by welcoming the best people with different perspectives and experiences to our team. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Vacancy: Senior Energy Procurement Manager

About us

We are one of the leading energy brokers in the UK. During 2019 Sustainable Advantage was voted the 70th fastest growing private company in the UK. We have ambitious plans to continue our growth and are looking for ambitious hard-working people to join our Team on this exciting journey.

REPORT TO: Managing Director

JOB DESCRIPTION
Responsible for carrying out various tasks related to energy procurement but predominantly:

• Existing account relationship management
• Fixed Energy procurement
• Market analysis
• Query analysis
• Portfolio / data management
• CoT’s
• Report writing

Optional Experience:

• Flex procurement
• Management/procurement of baskets

PERSONAL SPECIFICATION

ESSENTIAL

The successful candidate would have had at least 5 years of experience working for another energy broker, tendering and managing a range of multisite clients, including large multisite clients. Keen attention to detail and numerical accuracy is key.

The successful candidate will look after their own portfolio of accounts and so will need to have excellent written and verbal communication skills as the role is very client facing and include client meetings.

Salary

Salary: dependent on experience, circa £40,000

The Company    

             
Envirya Limited is a specialist in project implementation for business and the public sector. For utilities (water, electricity and fossil fuels) Envirya specialise in energy-saving turnkey solutions for major commercial and industrial consumers. In the UK Envirya act as an EPC company, (Engineering, Procurement, Construction) and deliver utility cost savings through engineered implementations with defined payback times. During the last 14 years Envirya has undertaken numerous energy-saving solutions for all types of high profile companies by applying unique and flexible business models which guaranties full implementation including advisory, execution and project management skills. Envirya provides all the required expertise to develop and implement energy reduction projects, including operational resources such as engineers and project managers.

The Role:
An exciting opportunity has arisen for a high calibre Energy Engineer to join our UK Engineering team in our Energy Reduction Business working with clients at locations nationally. In addition to identifying, developing and delivering energy reduction projects, the role will involve active participation in business development and weekly travel around the UK to including both regular attendances at our London office and client sites. Reporting to and working closely with the Energy Manager, the role will include:

• Responsibility for client site technical analysis of manufacturing environments to identify and technically evaluate Energy reduction opportunities.
• Management of client, subcontractor and supplier interface regarding engineering, procurement, Installation and Commissioning Activities
• Evaluating and preparing technical specifications for energy equipment and contractors. Analysis of energy management data to provide insight and report delivery
• The preparation and analysis of data sets for compliance reporting (e.g. GHG, SECR, ESOS)
• Assist in provision of advice on all energy-related management including auditing, reporting, monitoring and targeting and the preparation of performance indicators
• Carry out feasibility studies, FEED, detailed design, sizing and calculations and verify and validate work undertaken by others.
• Budgeting and cost estimation, time scheduling and detailed planning of activities including change and risk management associated with vendor and supplier, Installation and commissioning activities.
• Analysis and reporting of energy usage trends for clients and the measurement and verification of implemented projects.
• Responsible for the coordination and control of the planning and execution of energy reduction projects including project management and principle contractor activities.
• Flexibility is essential for the day to day interaction and relationship during the lifecycle of the project, as well as client facing with Operations Manager and Engineering Managers.
• Confident in presenting and chairing meetings of key aspects of evaluations to our clients Senior Leadership Teams and stakeholders.
• Be flexible, dynamic and pragmatic as an active member of our successful technical sales and project delivery process for new client business.
• Proactively support and ensure compliance with Health Safety Environmental and Quality responsibilities.

The successful applicant will have:

• A degree-level qualification in Mechanical or Process Engineering or equivalent would be preferred.

• Significant manufacturing experience in Engineering, Maintenance or Facilities management roles.

• A minimum of 3-5 years experience in a manufacturing related industry.

• Proficiency in MS office, and self motivated in planning, presenting and executing projects with minimal supervision.

• Ability to collaborate and be a good team player, liaise at all levels, work to tight schedules and deliver to budget whilst ensuring client satisfaction, meeting KPI’s.

• Provide guidance and advice to all within the project teams and have the ability to develop and enhance procedures to improve efficiency of the multidiscipline streams.

• A good understanding of the principles of LEAN manufacturing, KANBAN methodologies, Agile ideology and change management techniques.

• Experience of confidently presenting to senior clients as well as ability to work independently and with site engineering representatives.

• Valid UK/EU driving licence and UK residency.

PERSONAL CHARACTERISTICS:

• Customer focused and results oriented.
• Ability to evaluate, organise and prioritise workloads.
• Strong communication, relationship, influencing and negotiating skills.
• Open minded with a flexible attitude.
• Self-motivated with the personal drive to complete tasks to required time-scales and quality standards.
• Able to take the initiative when necessary and working without close supervision.

DESIRABLE:

• Familiarity with building management systems (BMS)
• Familiarity with utility metering systems and platforms

SALARY:

An attractive salary package cira £35k is offered based on experience plus annual performance bonus and benefits.