Job title: Account Manager
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: negotiable
Location: Surrey, UK
Job published: 06-06-2025
Job ID: 33076
Contact name: Joanna Stylianou
Phone number: +442033724947
Contact email: joanna@timelyrecruit.co.uk

Job Description

Title: Account Manager – Client Services

 

Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)

 

Salary: £30,000 + £3,000 car allowance (Depending on Experience)

 

Benefits:

  • Pension
  • Private medical insurance
  • Life assurance
  • Cycle to work scheme
  • 22 days annual leave (increasing by one day each year to 25 days)

 

The Role:

 

Our client is looking for a dedicated and client-focused Account Manager to join their high-performing team. In this role, your primary focus will be on delivering exceptional customer service, maintaining strong client communication, and ensuring every account receives tailored, high-impact support.

 

You will act as the key point of contact for your clients, helping them maximise the value of services provided while building long-term, trusted relationships. This role is ideal for someone with a passion for client care, a knack for solving problems, and a drive to deliver outstanding service across every interaction.

 

Key Responsibilities:

  • Manage a portfolio of client accounts across the UK with a strong emphasis on delivering top-tier customer service.
  • Build and maintain trusted relationships with key client stakeholders through regular, clear, and professional communication.
  • Act as the main point of contact, ensuring all client needs are understood, addressed, and exceeded.
  • Lead client onboarding, service mobilisation, and ongoing account reviews to ensure satisfaction and service alignment.
  • Proactively handle issues and escalations, liaising with suppliers and internal teams to deliver timely resolutions.
  • Monitor account performance, carry out invoice and contract reviews, and provide insightful, data-driven reports.

 

What We’re Looking For:

  • Experience in account management, customer service, or client relationship management roles.
  • Full UK driving licence and within a commutable distance to Surrey.
  • A confident and personable communicator who thrives on building strong client connections.
  • Strong organisational skills and the ability to manage multiple priorities without compromising service quality.
  • Proficiency in Microsoft Office tools, especially Excel, Outlook, and Word.
  • Problem-solving mindset and the ability to remain calm and professional under pressure.
  • Interest in service delivery, continuous improvement, and building meaningful client partnerships.
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