Job title: Customer Service Representative
Job type: Permanent
Emp type: Full-time
Industry: Consultancy
Salary type: Annual
Salary: negotiable
Location: Surrey, United Kingdom
Job published: 06-06-2025
Job ID: 33075
Contact name: Joanna Stylianou
Phone number: +442033724947
Contact email: joanna@timelyrecruit.co.uk

Job Description

Title: Customer Service Assistant

Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)

Salary: £24,000 ( Depending on Experience)

 

Benefits:

- Pension

- Private medical insurance

- Life assurance

- Cycle to work scheme

- 22 days annual leave (increasing by one day each year to 25 days)

- An additional day off each year to celebrate your birthday or an alternative special event.

 

The Role:

Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.

This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.

 

Job Responsibilities:

  • Be the first point of contact for clients and suppliers via phone and email.
  • Deliver high-quality, timely support by resolving client and supplier queries efficiently.
  • Maintain accurate records by updating and closing cases within the internal portal.
  • Provide support to the broader Waste team including Account Managers and Compliance staff.
  • Handle administrative tasks such as document collection and uploading.
  • Ensure services are delivered to internal SLAs and exceed client expectations.

 

Professional and Personal Attributes:

  • A minimum of 2 years’ experience in a Customer Service or Client support role.
  • A dynamic, client-focused mindset with a passion for delivering great service.
  • Excellent communication skills and the ability to build strong relationships with both clients and internal teams.
  • Strong organisational and multitasking skills under pressure.
  • A detail-oriented problem-solver who takes initiative and follows through.
  • Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
  • GCSE English & Maths (Grade C/Level 4 or above).
  • A genuine interest in ESG, sustainability, and helping organisations make a positive impact.